Tenant Resources

Everything you need for your tenancy is right here — from your handbook and repairs form to surveys and complaints.

Tenant Handbook

Your guide to living in a Care Housings property. It covers your rights, responsibilities, maintenance, inspections, and more.

For non-urgent repairs, complete our Repairs & Maintenance Form and send it to us by email or post.

For urgent or after-hours emergencies, call the emergency number in your lease or handbook.

We value your feedback. Please complete our tenant survey so we can continue improving our service.

If you have a concern about your tenancy, property, or our services, you can submit a complaint using our form.

We’ll acknowledge your complaint and aim to resolve it quickly.

Methods and due dates

Submit online requests

Financial counselling, referrals